Our Service

The Stable Door Team dispatches most orders within 24-48 business hours of receiving online orders (unless stated). If there will be any delay in the shipping of your product you will be notified by email

Orders with multiple items will be shipped once all items are available if you are ordering for a special occasion, please let us know and we will do our up-most to get it to you on time.

Free Delivery

We offer free shipping in Australia on all orders over AU$150.00. *Due to high costs, NT and WA are excluded from this offer.

$12.95 flat rate shipping

We offer $12.95 flat rate shipping in Australia on all orders under AU$150.00. *Due to high costs, NT and WA are excluded from this offer.

sign on delivery

All orders are shipped with sign on delivery. Orders cannot be left at shipping address unless signed for.

Click and Collect

For our local customers in Gippsland Victoria, we have the option to pick up from one of our 6 stores listed below. Once your items is ready our customer service team will give you a call to notify you of collection.

Sale

262-264 York Street, Sale VIC 3850
Ph: 03 5144 5546

Traralgon

72 Hotham Street, Taralgon Vic 3844
Ph: 0421 530 734

Warragul

23 Smith St Warragul Vic 3820
Ph: 03 5144 5546

Wodonga

194 High St Wodonga Vic 3690
Ph: 03 5144 5546

Warrnambool

179 Liebig St, Warrnambool Vic3280
Ph: 0466 233 393

Additional Delivery Information

The Stable Door uses Australia Post eParcel for mail service. If you require express mail then you need to select this when placing your order.

In the event that Australia Post has not delivered your parcel within the expected delivery time-frame please contact The Stable Door to discuss a resolution. The Stable Door does not accept responsibility for items lost or damaged in transit by Australia Post. The only assistance that we can provide you in regards to missing or late parcels is to place an enquiry with Australia Post.

FAQs

Q. How long will my order take?
A.Delivery times will depend on location and current Australia Post performance. You can see more details at: https://auspost.com.au/service-updates/domestic-delivery-times

Q. Is the website secure?
A. Yes, once you get to the payment page it is thoroughly secure while you are doing your transaction.

Q. What happens if I choose the wrong colour?
A. We are happy to exchange for the right colour

Q. What happens if the garment doesn’t fit me?
A. Please send it back to us and we’ll be happy to send you the correct size or we will give you a refund.

Q. What sizes can I choose from?
A. You can choose any size from XS to 4 XL or any combination of these sizes such as Medium Length, Large Width, and Small Sleeve. There may be some styles that we can’t offer in combination sizing which will be discussed in the information area of that style

Q. Why is the colour different on the website from the catalogue?
A. Because the web colours are determined by your computer and are sometimes a bit different on your screen.