The Stable Door Team dispatches most orders within 24-48 business hours of receiving online orders (unless stated). If there will be any delay in the shipping of your product you will be notified by email
Orders with multiple items will be shipped once all items are available if you are ordering for a special occasion, please let us know and we will do our up-most to get it to you on time.
The Stable Door uses Australia Post eParcel for mail service. If you require express mail then you need to select this when placing your order.
In the event that Australia Post has not delivered your parcel within the expected delivery time-frame please contact The Stable Door to discuss a resolution. The Stable Door does not accept responsibility for items lost or damaged in transit by Australia Post. The only assistance that we can provide you in regards to missing or late parcels is to place an enquiry with Australia Post.
Q. How long will my order take?
A.Delivery times will depend on location and current Australia Post performance. You can see more details at: https://auspost.com.au/service-updates/domestic-delivery-times
Q. Is the website secure?
A. Yes, once you get to the payment page it is thoroughly secure while you are doing your transaction.
Q. What happens if I choose the wrong colour?
A. We are happy to exchange for the right colour
Q. What happens if the garment doesn’t fit me?
A. Please send it back to us and we’ll be happy to send you the correct size or we will give you a refund.
Q. What sizes can I choose from?
A. You can choose any size from XS to 4 XL or any combination of these sizes such as Medium Length, Large Width, and Small Sleeve. There may be some styles that we can’t offer in combination sizing which will be discussed in the information area of that style
Q. Why is the colour different on the website from the catalogue?
A. Because the web colours are determined by your computer and are sometimes a bit different on your screen.