Terms of service

Postage and Delivery

All in-store stock is shipped within 1 to 2 business days. Orders with multiple items will be shipped once all items are available. Items with a message please allow 2 - 4 business days before shipping are items we order in on receipt of an order.

While we do our best to ship within these time frames; Christmas, Public holidays and special sales periods may delay the shipping of orders.

The Stable Door uses Australia Post regular mail. If you require express or registered mail then you need to request this at time of placing order. Please note all orders are shipped with sign on delivery. Orders cannot be left at shipping address unless signed for.

In the event your product has not arrived, you need to contact The Stable Door to discuss a resolution. The Stable Door does not accept responsibility for lost or damaged items with Australia Post. To assist with the recovery of lost goods we are able to submit a business complaint to Australia Post requesting a trace.

In Store Pick Up

For our local customers we have the option to pick up from our store here in Sale, Victoria. Once your item is ready our customer service team will give you a call to notify you for collection.

If you wish to pick up from any of our other stores please call the store you are wanting to visit in advance to ensure that stock is available to purchase.

Returns

The Stable Door wants you to be completely satisfied with your purchase. If you are unhappy with the fit or you feel the product is not what you expected, you may exchange, replace or have your purchase credited or refunded when it is returned in saleable condition with tags still attached. This must be done within 14 days of delivery. Postage costs for returned items are the responsibility of the sender, not The Stable Door, there is no refund on postage. After the item is received a full refund of the item will be initiated. A full refund will be made for the product if it is in untouched condition only.

Please read the full returns policy by clicking here

Exchanges

We are happy to exchange the product if the wrong size or fit has been chosen. This must be done within 14 days of delivery. If an exchange cannot be done we will credit or refund the cost of the item.

Footwear must be tried on a carpeted area before wearing. Footwear that shows signs of wear will not be accepted for a return this includes scuff marks on the soles of boots. Boxes must be protected as they are considered as part of the product.

Postage costs for returned items are the responsibility of the sender, not The Stable Door. Items must be returned in perfect condition in The Stable Door original posting package or similar protective packaging.

Faulty Item

Faulty or incorrect goods received faulty goods are deemed those that have a manufacturing fault. Please contact The Stable Door and we will arrange for the goods to be returned and assessed to determine if they can be replaced or can be repaired by the manufacturer. As we realise the inconvenience of having an item become faulty we will do everything we can to expedite this process. Please be aware the item will not be replaced until the faulty item is returned and assessed. If the items are deemed faulty and cannot be replaced or repaired a full refund will be made.

Clearance Items

These items are an end of season stock items and are non-returnable or refundable (excepting faulty goods).

Secure Purchasing

Here at The Stable Door our e-commerce platform follows Australian Standard & best practice when managing and ensuring the security of on-line purchases. To check that the page you are viewing is secure, look for a padlock icon within your browser.

For more information please take the time to read our privacy policy by clicking here.

Payments

Payment options available at The Stable Door are as followed; MasterCard, Visa, PayPal Amex, ApplePay, GogglePay, Afterpay and ZIP Pay.